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We recommend double checking that the booking was definitely made with EdinburghParking.com and not a different booking agent or directly with the airport. If you definitely made your booking with us, please contact us directly via telephone or email and we can assist you with your query.
Many car parks and Meet and Greet providers are unable to accommodate long wheelbase vehicles so please contact us directly via telephone or email regarding this issue. Please note that if a long wheelbase vehicle is accepted, a surcharge will apply.
If you have booked your parking with one of the off-site Meet and Greet providers, it is important to keep the parking provider informed of any changes to your arrival and return times, as they have to schedule their drivers. A daily overstay charge will apply if your booking goes into the following day. In terms of official airport car parks, a 2 hour leeway period applies. A daily overstay charge will apply if you go over this 2 hour period.
The two services are essentially the same thing in terms of the way they work. Valet parking tends to be the airport's own doorstep service which will normally involve leaving your car at a kiosk outside the terminal entrance. Meet and Greet (although also offered by the airport) is more likely to be an Airport Approved operator working from the meet and greet zone. The meet and greet zone is also just a short walk from the terminal entrance / exit.
A few of the car parks at Edinburgh Airport have height restrictions, so we recommend contacting us directly if your vehicle is over 2 meters high. The car parks with height restrictions are listed on our website - simply carry out a search for the dates that you wish to travel, click on the available options and then the height restriction will be listed alongside the parking procedure.
There are various ways in which you can amend your vehicle details prior to your trip. Simply click on 'manage my booking' at the top of the page and enter the new details manually. Alternatively, you can send us an email or give us a call. Please note, these amendments will only be actioned during office hours, which do not include weekends. If you are unable to action this amendment yourself and our offices are closed, please be aware that you are able to arrive at your car parking booking and notify a staff member there of the change.